IT Support Technician Resume: Template, Skills, and Tips

IT Support Technician Resume: Template, Skills, and Tips

Recruiters hiring an IT support technician look for concrete proof: the size of the fleet you managed, the support tiers you covered (Tier 1, Tier 2), the environments you know, and the certifications you have earned. Your resume must show that you can diagnose quickly, document your work, and talk to users without jargon. Specify your ticketing tools, your Windows and Linux environments, and your networking fundamentals: this is what screening hinges on, and it is often handled by software before a human ever looks.

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Professional

A clear, structured format that signals your technical rigor

Modern

A clean design that puts skills and certifications front and center at first glance

Key skills to highlight

Tier 1 and Tier 2 user supportWindows 10/11 and Windows Server administrationLinux (Debian, Ubuntu) and macOS environmentsActive Directory and Group Policy (GPO)Networking: TCP/IP, DNS, DHCP, VLAN, Wi-FiEmail and collaboration: Microsoft 365, ExchangeTicketing tools: GLPI, ServiceNow, Jira Service ManagementWorkstation imaging and deployment (MDT, Intune)Hardware maintenance and IT asset managementVirtualization: VMware, Hyper-VITIL best practices and incident managementCybersecurity awareness and backup practicesService mindset and ability to explain things clearly to usersConsistent, thorough documentation of every intervention

Recommended structure

  • Header with an exact title: IT support technician, Tier 2 support technician, or systems and network technician
  • 3-line summary: years of experience, fleet size, environments mastered
  • Technical skills grouped by category: systems, networking, tools, hardware
  • Certifications (ITIL, CompTIA, Microsoft) in a dedicated, visible section
  • Experience with volumes handled and measurable results
  • Formal education and additional credentials at the end of the resume

Professional summary examples

  • Junior IT support technician with an associate degree in information technology, infrastructure track. 2-year work-study program in Tier 1 support: ticket handling, workstation setup, and assistance for 200 users. ITIL Foundation certified.
  • Tier 2 support technician with 5 years of experience in a multi-site environment. Administers a 400-workstation fleet on Windows and Linux, manages Active Directory, and drives deployments through Intune.
  • Senior IT support technician and technical lead for a team of 4. 10 years of experience in support and infrastructure: Microsoft 365 migrations, network redesign across 3 branch offices, and authoring of operating procedures.

Accomplishment examples worth featuring

  • Administered a fleet of 500 workstations and 30 servers spread across 4 sites
  • Handled 40 tickets per day in GLPI, cutting the average resolution time from 8 hours to 3 hours
  • Deployed 250 workstations in 3 weeks during a hardware refresh, with zero business disruption
  • Migrated 300 mailboxes to Microsoft 365 working alongside the systems administrator
  • Wrote 25 procedure guides that reduced recurring tickets by a third

Mistakes to avoid

  • Staying vague about environments: specify versions, tools, and fleet size
  • Stacking acronyms without context or a concrete example of how you used them
  • Leaving out people skills, which are essential when working with end users
  • Giving no volumes at all: number of workstations, tickets, or users supported
  • Burying certifications at the bottom of the page when they often serve as a screening filter

Optimizing for ATS

  • Include the exact keywords from job postings: IT technician, support, network, helpdesk, maintenance
  • Spell out abbreviations on first use: ITIL (Information Technology Infrastructure Library), AD (Active Directory)
  • Create a separate "Technical skills" section, which screening software parses first
  • Mirror the job title from the posting in your resume headline
  • Stick to a simple PDF, without tables or multiple columns that disrupt text extraction

Frequently asked questions

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